Essays · Part II
The Neglected Lenses
Four ideas, each with a respectable pedigree, that management has admired in theory and neglected in practice.
- VForgetting as a Managerial SkillWe have rich theories of how organizations learn. We have almost none of how they should forget.
- VIWhy Organizations Learn the Wrong Lessons With ConfidenceThe danger is not that organizations fail to learn from experience. It is that they succeed too easily.
- VIIEvery Managerial Decision Is a HypothesisA small change in how we regard a decision changes almost everything that happens after we make it.
- VIIIDoubting the RulerMost improvement happens inside the measures we already trust. The rarer, harder work is questioning the measures themselves.